Refund policy

If you are not 100% satisfied with your purchase, you can return it within 30 days of receiving your order. 

Returns are accepted only on items purchased from the Furli website. Returned items must be in new, unused, and re-sellable condition. The original packaging and any protective coverings and product information must be intact. 

If you are returning an item for exchange, our team will need to confirm that the requested item is available. As soon as your return is processed, we will reach out with details of the exchange.

Furli offers a full refund on all unopened and unused items within 30 days from purchase, excluding the shipping cost on the original purchase. Return shipping will be paid at the customer's expense.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@furli.com.au.

 

How to make a return/exchange
Please contact us first at info@furli.com.au for any inquiries about return/exchange.